Privacy Policy | NaijaPlace

NaijaPlace ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

Account Information: Name, email address, phone number, and password
Profile Information: Profile photo, bio, location preferences
Verification Data: Phone number for SMS verification, email verification status
Payment Information: Payment details processed securely through Stripe (we do not store your card details)

Content You Provide

Listing information (titles, descriptions, prices, images)
Messages sent through our messaging system
Forum posts and comments
Reviews and ratings
Business directory information

Automatically Collected Information

Device information (browser type, operating system)
IP address and approximate location
Pages visited and features used
Search queries and browsing history on the platform
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related notifications
Verify your identity and prevent fraud
Send you service-related communications (account updates, security alerts)
Personalise your experience (relevant listings, location-based content)
Respond to your enquiries and provide customer support
Enforce our Terms of Service and protect user safety
Analyse usage patterns to improve our platform
Send promotional communications (with your consent, which you can withdraw at any time)

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

With Other Users: Your public profile information, listings, and reviews are visible to other users. Your contact information is only shared when you choose to communicate with another user.
Service Providers: We share data with trusted third-party service providers who help us operate the platform (e.g., Stripe for payments, AWS for hosting, Resend for emails).
Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect the rights and safety of NaijaPlace and its users.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

Encryption of data in transit (HTTPS/TLS)
Secure password hashing
Regular security assessments
Access controls and authentication
Secure cloud infrastructure (AWS)

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights

In accordance with the Nigeria Data Protection Regulation (NDPR), you have the right to:

Access: Request a copy of the personal data we hold about you
Rectification: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal obligations)
Objection: Object to the processing of your personal data for certain purposes
Portability: Request your data in a portable format
Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at privacy@naijaplace.com.

6. Cookies

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

7. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

8. Children's Privacy

NaijaPlace is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete it promptly.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We may retain certain information for a reasonable period after account deletion for legal compliance, dispute resolution, and legitimate business purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on the Platform. Your continued use of NaijaPlace after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@naijaplace.com
Visit our Contact Page